TERMS AND CONDITIONS
Standard terms and conditions applicable when you book sample and/or services with us
Last updated on: 27-Mar-2026 -- new text added in red below
Incidence rates - calculation and thresholds
Standard incidence rate calculation used:
Incidence rate = Completes / (Completes + Non-targetable screenouts + Non-targetable quotafulls)
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This is the standard formula being used by ESOMAR and by Main Frame.
If the actual incidence rate in field is different versus the commissioned/estimated one – we reserve the right to adjust pricing, feasibility and/or timings.
Pricing wise – there is a threshold of 20% that we apply – within that threshold the CPI doesn’t change.
Example, project estimated at 50% IR
20% threshold of that 50% is 10%, meaning – if the final IR is between 40-60% - pricing would not change.
Device limitations
As per default – we assume that all devices are allowed in the survey (respondents coming from any device can participate) – unless otherwise specified in the bid.
Minimum and other fees
Unless otherwise specified in the bid – there are no minimum fees.
No minimum country fee
No minimum project fee
No PM fee
No cancellation fee
No weekend coverage fee
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If the required sample for the project includes exclusively young respondents (18-24yo) or older respondents (55yo+), or their required representation is 50% or more (combined) - the pricing/CPI for the whole project might be adjusted.
Testing survey links and launching sample
NEW!
As per default - we would need to test the survey links for screenout and complete statuses.
If we are not allowed to do so - or the script prevents us from doing so - we might need to pass/cancel fielding the survey.
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Cut-off times for setting and starting a project:
If we receive survey links after 5:30 PM CET European time on a working day - there's a chance that we might not be able to get the project live.
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As per default we've assumed with our quote the usage our own proprietary panels and sources - Gavenze, Sondage Direct, Opinion Today, Sondaggi E Premi, Mening Vandaag, Jafenzi, Demographia.
Survey length and survey incompletion
If actual survey length in the project is shorter or longer by 3 or more minutes – we reserve the right to update the pricing (due to incentives).
As per default we assume up to 15% incompletion rate in projects. If the actual one in field is higher – feasibility and/or pricing might be impacted.
Invoicing
Invoicing is done in the currency provided in bid or during the final project completion.
Payment for all services provided is due and payable within 30 days from the date of the invoice - unless otherwise specified and agreed upfront.